AMT Warranty Corp Wins Gold at the 2015 Stevie Awards for Sales & Customer Service

Warrantech was presented with a Gold Stevie® Award for Innovation in Sales during the ninth annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 28, at the Bellagio in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professional’s worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.

More than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.

Warrantech was recognized for its Connected Protection program, which provides repair and replacement benefits for mobile devices utilized in a connected vehicle should such devices malfunction. Available through automobile dealers, the protection plan can be added to the vehicle financing, thereby costing pennies per day for extensive coverage. Enhancing Warrantech’s product portfolio, the new offering also provides important benefits to connected vehicle owners and much-needed additional revenue sources for auto dealers.

“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”

Warrantech administers and markets service contracts and after-market warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, computers and computer peripherals for retailers, distributors and manufacturers. Warrantech ESPs are underwritten by sister company AmTrust Group insurance carriers, rated “A” (Excellent) by A.M. Best Company for their financial strength and stability.

For more consumer tips and information regarding extended warranties and vehicle service contracts, be sure to visit: http://www.onlineprnews.com/news/398475-1373521737-amt-warranty-corp-extendedwarranty-enhancing-programs-and-support-services.html

Filed Under: automobile, Awards, Connected, coverage, customer, dealers, Gold, innovation, Protection, sales, service,Stevie, Warrantech

Introducing Campers Edge, Protection for Motor homes

AMT Warranty Corp is proud to now offer dealers and customers alike the finest overall RV program in the industry — Camper sedge. As industry leaders since 1983, AMT Warranty Corp developed Camper sedge to strike the perfect balance between providing comprehensive coverage choices while keeping it simple to use.

Only Campers edge offers the flexibility to choose the coverage plan, length of coverage, number of miles covered and deductible to fit the way you drive and the budget you live with. Whether you drive 5,000 or 50,000 miles a year, AMT Warranty Corp has made it easy to pick the coverage that’s right for you:

Two Simplified Coverage Levels

  • Preferred

– Comprehensive stated component coverage

  • Ultimate

– Exclusionary coverage

  • Coverage available for motor homes, travel trailers, fifth wheels, pop-ups and slide-ins
  • Fewer add-on or surcharged items than found in competitive programs
  • New plan terms up to 7 years
  • Used plan terms up to 4 years
  • Coverage available for units up to current plus 15 model years old

Features and Benefits for Customers

  • Multiple time and mileage terms
  • 24/7 roadside assistance
  • Coverage that meets your needs and fits within your budget
  • Motor home coverage available for:

– Units with up to 100,000 miles

– Units up to $500,000

  • Unparalleled customer service
  • Deductibles: 50, 100, 200 and 100 disappearing

Features and Benefits for Dealers

  • Offers your customers the best coverage available
  • Simplified, transparent reinsurance opportunities with no hidden fees
  • Ability to transact business online through Warrantech’s “VSCOnline” Platform
  • 30 minutes or less claims payment
  • Offers significant income opportunities from a strong, stable company that treats your business with respect

For more consumer tips and information regarding extended warranties and vehicle service contracts, be sure to visit: http://amt-warranty.blogspot.in/

Filed Under: Camper sedge, coverage, fifth, motor homes, pop-ups, slide-ins, trailers, travel, Warrantech, wheel

AmTrust EPLI product: low-cost and absolutely vital—it’s a win-win

Employment-related claims are a serious risk to any business. To lessen that risk, AmTrust offers Employment Practices Liability Insurance (EPLI) coverage—a comprehensive, low-cost product that is necessary to protect small businesses from employment practices liability exposure, especially in today’s lawsuit-happy world.

Our EPLI product provides free risk management services that were previously available only to larger companies. In addition, our EPLI product provides the insured with coordination of defense counsel, rather than selecting their own, which has shown to reduce costs by more than 35%.

Types of Coverage

The AmTrust EPLI product provides coverage for all employees including full-time, part-time, seasonal, temporary, volunteers and dedicated independent contractors and includes both Standard and Enhanced coverage options. The enhanced version covers inappropriate third party conduct and punitive damages.

EPLI-related Insured Events include:

Discrimination

Sexual harassment

Wrongful termination/demotion/discipline

Failure to hire/promote/fire/demote

Wrongful infliction of emotional distress

False imprisonment/detention, malicious prosecution

Libel, slander, defamation of character

Invasion of privacy

The website, http://www.amtrustworkplace.com, provides the following resources:

Online training to prevent sexual harassment—that meets stringent requirements in several states

Online training for following proper procedures of employee terminations

Online training to prevent employee discrimination

Information on compliance with wage and hour laws

Customizable employment policies and procedures, available in English and Spanish

Example employee handbooks

Human resources policies

FAQs

EPLI is straightforward, low cost, and is easy to add

The AmTrust EPLI product has every advantage and no downside. EPLI can be automatically added to class-qualified policies; it has straightforward underwriting rules; and it is low cost.

Additionally, our EPLI product also provides personal contact within 24-48 hours of all claims submitted; and, includes a risk management website for both agents and insured’s.

For additional information on EPLI coverage, please contact your Regional Sales Manager.

For more consumer tips and information regarding extended warranties and vehicle service amtservicecorpcontracts, be sure to visit: https://www.facebook.com/amtservicecorp

Extended Service Plans: More Value, Less Uncertainty

Everyone understands the importance of savings. We’ve been taught from an early age that the sooner you start saving, the better off you’ll be later down the road. Setting aside funds can increase your purchasing power when buying a home, prepare you for retirement at an earlier age and cover your expenses should you need emergency funds — all smart investments toward getting ahead and staying ahead.

However, a recent nationwide survey by Hart Research Associates shows that 48 percent of Americans say that they do not have the savings they need to achieve financial stability. In today’s economy, it is especially challenging to set aside rainy day funds for those unexpected moments that can drain your bank account and set you back even further. That is why it is in your best interest to consider an extended service plan (ESP).

Designed to help customers manage the cost and inconveniences of product failures, an ESP can be purchased for just a fraction of what you would normally pay for service repair. In some cases, the savings can add up to hundreds of dollars and even mean the difference between paying just a little extra cash as opposed to purchasing an entirely new product. Plus, there are several other advantages to consider with an ESP.

  1. Today’s plans and service programs are more affordable than ever before
  2. You’ll have added peace of mind knowing that your purchases will be fixed or replaced if something goes wrong
  3. If you are having trouble with a product, you’ll have immediate access to a qualified service professional who can diagnose the problem, saving you time and money
  4. A Warrantech ESP can readily be customized to fit your wants and needs

Above all, an ESP can protect you from incurring deeper debt and help save you money in the long run. This in turn can free up your finances so that you are able to accumulate greater wealth and maintain a respectable savings. And as most financial-savvy individuals view their major purchases as an investment worth protecting, an extended service plan should be considered a smart addition to your savings account.

For more consumer tips and information regarding extended warranties and vehicle service contracts, be sure to visit: https://www.facebook.com/amtservicecorp

Filed Under: Extended, plans, service, Warrantech

Get Ready. Fall Car Care Month Is Here

October is Fall Car Care Month. The milder temperatures make this the perfect time of year to get out and make sure your car is road ready. After all, you don’t want to wait until a blustery winter sets in, do you?

Even more important to consider, AAA regularly anticipates coming to the aid of more than one million stranded motorists during the year-end holiday season. This can really put a damper on your holiday spirit when you consider that most of these emergencies are highly preventable. Some of the more common problems involve:

  1. Dead or corrosive batteries
  2. Tires with excessive wear
  3. Damaged brake systems that isn’t equipped to deal with wet and icy road conditions
  4. Limited visions due to worn wiper blades, low windshield washer fluid and defrosters that aren’t working properly

Alarmingly, a recent report by the Car Care Council shows that three out of four cars, roughly 77 percent, are currently in some need of service or repair. As you can see from the accompanying info graphic, engine oil is the top culprit when it comes to vehicle trouble, followed closely by engine coolant. Brake, steering, and transmission fluids are also important to the performance or your automobile and should be checked regularly.

Eventually, of course, all cars require routine maintenance and service. A vehicle service contract (VSC) is a great way to plan for this inevitability and could save you time and money. In fact, a VSC can provide you with several value-added extras such as discounts on oil changes, towing, rental cars, locksmiths, roadside assistance and hotels in the event that something does go wrong. Plus, you’ll have 24-hour technical assistance and access to qualified service professionals.

If you still have questions about what to look for on your vehicle, the Car Care Council offers a free 60-page guide on their website which covers major car components and service recommendations. Plus, while you are at their site, you can set up service schedules, get DIY tips, use an online diagnostics tool to identify any car problems, locate a mechanic and much more. That way you are always prepared for what’s down the road and your vehicle is good to go year-round.

For more consumer tips and information regarding extended warranties and vehicle service contracts, be sure to visit: https://sites.google.com/site/amtwarranty/amt-warranty-provide-you-with-the-extended-service-plans

Filed Under: AAA, Car, Care, contract, Council, service, Vehicle

A Holistic Approach to Warranty and Service Contract Claims

The Fourth Annual Extended Warranty & Service Contract Innovations Conference recently took place in Nashville, Tennessee. One of the major topics covered was the industry’s image problem. Warranty Week was there to cover the event and submitted an article regarding Warrantech’s involvement. The following is an excerpt.

Sean Stapleton, president & CEO of Warrantech Corp., part of AmTrust Financial Services Inc., also spoke at the conference last week.

His presentation in Nashville, entitled “A Holistic Approach to Warranty & Service Contract Administration,” looked at a service call not only as an opportunity to fix a broken product, but also as an opportunity to cement a relationship with the customer.

“How the service provider responds to a claim will drive the customer’s perspective about the underlying failure,” he said. If it goes well, the customer will have a higher level of satisfaction than even cases where there was no claim.

Escalate It

Stapleton said service contract providers should never let the customer forget why they bought the coverage. In fact, he suggested that in cases where the customer’s product failed soon after it was purchased, the service provider should really make a fuss about it.

Maybe an early failure requires a response with a heightened service level, and a heightened sense of urgency? Maybe the failed product should be replaced with an upgraded unit and a sincere apology? Or maybe it’s just a matter of giving the customer a gift card, as some sort of compensation for their troubles?

Stapleton also suggested that service providers have to acknowledge that some of their social media activities need to go beyond just marketing, into actual problem resolution. And that can get tricky, because a service contract company such as Warrantech is really operating behind the scenes, supporting their retail and OEM clients and the brands they sell and manufacture.

For instance, a manufacturer or a retailer may post items to Facebook, and a disgruntled consumer may see one of those posts and take the opportunity to voice a complaint about a repair gone badly. Others see the complaint and add their own comments, and soon it’s hundreds of follow-up comments that have nothing to do with the original post. The longer it sits there unresolved, the more abuse it attracts.

Alternatively, let’s say there’s a complaint, and soon there’s a response from the company, and the problem is resolved. People read that and note the quick response, and they begin to form an image of the brand based upon its ability to respond quickly to problems.

Imagine, for instance, it’s the lonely Maytag repairman, who seemingly has nothing better to do than to monitor the appliance company’s Facebook page. When someone complains, there’s nothing more urgent in the world than fixing that problem. And the conversation is there for all current and future customers to read.

Brand Image Protection

That can turn out to be even more important a service for an administrator to provide than it is to operate a massive 24-x-7 call center that responds to complaints over the phone. For while a phone call is private, a Facebook thread is public for all to see, much like an advertisement run on television.

“I’m a huge advocate of using your partner’s brand versus building our own brand,” Stapleton said. “We’re the guy behind the scenes.”

Another attendee wondered how that would work, since it would require the administrator to essentially speak in the name of the retailer or manufacturer.

“It’s their brand you’re messing with,” he suggested.

“No,” Stapleton responded, “it’s their brand we’re protecting.”

For more consumer tips and information regarding extended warranties and vehicle service contracts, be sure to visit: https://www.facebook.com/amtservicecorp

Filed Under: AmTrust, customer, Financial, Sean, service, Stapleton, Warrantech

Vehicle Service Contracts Grow in Popularity

More than ever before, car buyers are purchasing vehicle service contracts to help prepare for the unexpected and save money on expensive repairs.

The Service Contract Industry Council (SCIC) estimates that consumers bought more than 10 million vehicle service contracts in 2012 for both new and used vehicles. Those service contracts covered 95 percent of annual claims filed, including repairs necessary due to normal wear and tear, providing coverage above and beyond a traditional manufacturer’s warranty.

An increasingly popular choice due to the rise in car repair costs, the SCIC points out that vehicle service contracts offer value and predictability by protecting the vehicle well after the manufacturer’s warranty expires. A vehicle service contract also offers additional coverage that isn’t offered in the original equipment manufacturer’s warranty.

The new technologies and complex components in today’s motor vehicles put consumers at greater risk for big out-of-pocket repair costs than ever before, said Timothy Meenan, SCIC executive director.  Service contracts help consumer’s better deal with the unexpected, so they don’t have to worry when expensive unforeseen repairs are needed.

The SCIC adds that today’s vehicles are made up of more than 10,000 components, yet the standard power train warranty covers only a fraction of them. The average new car has six to 20 computers that control everything from fuel injection and antilock brakes to airbag deployment. Those systems can be expensive to repair, due to both the high cost of parts and labor costs that can run as high as $250 an hour for specialized repairs on luxury vehicles.

For more consumer tips and information regarding extended warranties and vehicle service contracts, be sure to visit: https://www.facebook.com/amtservicecorp

Additional Benefits of Having a Vehicle Service Contract:-

A vehicle service contract covers systems not typically included in the manufacturer’s power train warranty, such as air conditioning, heating, power windows, electronics and navigation

Most service plans pay for the cost of a rental car while your car is in the shop—standard manufacturer’s warranties do not

When selling a vehicle, service contracts can be transferred to a new owner, which increases its value

Access to certified auto technicians

24/7 customer support and technical assistance

Filed Under: consumer, contract, service, tips, Vehicle

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